Frequently asked questions

Select Request an appointment [BOOKING METHOD: online scheduler / phone / contact form]. Leighton will get back to you within [REPLY TIME] to find a time for your first session, in person in Little Rock or by telehealth in Arkansas.

Once you've chosen a time for your first session, you'll get intake forms through the secure client portal. If you're using insurance, you'll add your insurance details there. If you're paying for sessions yourself, you'll get a written Good Faith Estimate of the cost there. Please don't send health details by email or the website form. The portal is the place for them. If you have questions before your first session, like how sessions work or what fees are, you can ask them when you reach out.

Natural State Women's Wellness focuses on women and couples on the road to and through parenthood. Leighton offers individual and couples sessions [FAMILY — confirm] for [AGE RANGE].

People come to therapy for many reasons. Some are going through a big change or a hard season. Others just feel like something is off. Leighton often works with infertility and fertility treatment, pregnancy and infant loss, pregnancy after loss, pregnancy and postpartum (including birth trauma), motherhood, adoption and failed adoption, and couples and marriage, along with the grief, anxiety, depression, and trauma that can come with them. If you're not sure whether your concern fits, ask. If Leighton isn't the right person, Leighton can suggest other options.

The first session is mostly about getting to know you: what brings you in, what's been going on, and what you'd like to be different. You can share as much or as little as you're comfortable with. It's also your chance to ask questions and see how it feels to talk with Leighton. The first session is [LENGTH] minutes.

It varies. Some people come for a few months to work through something specific. Others stay longer. You and Leighton will check in regularly about how it's going, and you decide when you're ready to pause or stop. Sessions are usually [LENGTH] minutes, typically [FREQUENCY, e.g. weekly or every other week].

Yes. Leighton offers sessions in person in Little Rock [OFFICE ADDRESS/NEIGHBORHOOD] and by secure video for clients located in Arkansas [+ TENNESSEE — licensed there; confirm offered]. You need to be physically in Arkansas [or Tennessee, if offered] at the time of each session. Video sessions use [PLATFORM — HIPAA-compliant].

That's okay, and it's common. Feeling comfortable with your therapist matters a lot. Feel free to say so at any point. Leighton is glad to help you find someone who may be a better match.

If you're using insurance, what you pay depends on your plan: your copay or coinsurance, and whether you've met your deductible. If you're paying yourself, self-pay rates are [SESSION TYPE + LENGTH: SELF-PAY FEE]. [SLIDING SCALE: Y/N + details]. Payment by [PAYMENT METHODS; HSA/FSA?]. If you're paying yourself, you'll receive a Good Faith Estimate. Read about the Good Faith Estimate

Yes. Leighton accepts insurance and is in network with [IN-NETWORK PLANS — e.g. Arkansas Blue Cross Blue Shield, once her own contract is confirmed]. To check your coverage, call the member services number on your insurance card and ask about your deductible, your copay or coinsurance for outpatient mental health visits, and whether telehealth sessions are covered. Your plan decides what it covers, so it's worth checking before your first session. Coverage isn't guaranteed.

[UNCONFIRMED — verify before launch] Out of network? If your plan isn't listed, Leighton may be able to provide a superbill (a detailed receipt) that you can submit to your insurer for possible out-of-network reimbursement. Check your plan's out-of-network mental health benefits first.

Life happens. Please give at least [HOURS, e.g. 24/48] hours' notice if you need to cancel or reschedule. Late cancellations and missed sessions may be charged [FEE]. [EXCEPTIONS, e.g. emergencies/illness at Leighton's discretion.]

Yes, with a few exceptions set by law. What you share in therapy is kept private and isn't shared without your written permission. The main exceptions: if there's a serious risk of harm to yourself or someone else, if there's suspected abuse or neglect of a child or vulnerable adult, or if a court orders records. Leighton will go over this with you at the start, and it's in the Notice of Privacy Practices. (Note: Leighton to confirm the Arkansas-specific list.)

[COUPLES OFFERED — Leighton to state the policy, e.g. a "no-secrets" or "limited-secrets" approach.]

Email and web forms aren't fully private, so please don't share health or clinical details there. A short note like "I'd like to request an appointment" is all you need. Save the details for your session. [IF SECURE PORTAL: "Current clients can message through the secure client portal."]

This practice isn't an emergency service, and messages aren't monitored around the clock. In the US, call or text 988 or chat at 988lifeline.org, any time. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. More resources.